Career Opportunities

Ontario Works/Housing Program Manager (Iroquois Falls)

Position Title: Ontario Works/Housing Program Manager
Location: Iroquois Falls, ON


Closing Date: December 6, 2019

The Ontario Works/Housing Program Manager will support the CDSSAB vision by ensuring the delivery of quality service to all CDSSAB clients. Working with both the Ontario Works and Housing teams they are responsible for managing these programs in accordance with CDSSAB policies and procedures and CDSSAB Vision and Values.


Major Responsibilities


Management of Program Services

  • Manages assigned program areas of the Ontario Works division that include Case Management, Employment Supports, and Program Compliance, co-ordinating an assigned work team, coordinating workload, assigning projects, monitoring work, scheduling staff meetings, providing advice/guidance, ensuring adequate resources, resolving issues and meeting, or exceeding, established departmental standards
  • Manages/administers and advises on policies and procedures relating to the administration of the Housing Services Act, reviewing and approving work performed by staff and housing service providers
  • Communicates,  consults and provides guidance to  housing service providers and non-profits housing developments,  providing interpretation of HAS and various Ontario programs and/or regulations
  • Ensures program delivery (OW and Housing) and compliance with legislation, reviewing files, preparing reports, interpreting information, developing strategies, delivering training, obtaining program approvals, responding to/resolving issues and advising on technical issues
  • Manages daily performance of Ontario Works and Housing staff to ensure work is performed in compliance with legislation and Board policies through reviews of daily work
  • Responsible for making complex and non-routine decisions in the delivery of  Ontario Works and Housing Services referring unusual situations to the appropriate CDSSAB Director
  • Responds to worker inquiries. Unusual case scenarios submitted verbally or by e-mail to Program Managers are reviewed and employees directed to appropriate reference sources. Responsible and accountable for final decisions in determining eligibility
  • Participates in interviewing and making recommendations in the hiring of new employees, carrying out performance appraisals, directing the training and development of staff, carrying out disciplinary actions in conjunction with the appropriate Director


  • Participates in program/organizational management/ committee meetings, implementing strategic management practices, ensuring adherence to legislation, developing/enforcing interagency/inter-departmental operating protocols, guiding focus of work unit, communicating/ensuring adherence to corporate and operational policies/organizational vision and communicating technical solutions
  • Liaises with community representatives, marketing to community placement organizations, presenting programs to educate stakeholders/community partners/provincial associations, performing strategic volunteerism, dealing with client advocate groups/agencies and communicating with program stakeholders
  • Provides internal client service to peers/co-workers throughout the organization and external client service to government staff, Board members, housing services providers social assistance/housing recipients and strategic partners maintaining close client business relationships to discuss best practices/long-term objectives, attend planning sessions, develop joint protocols, participate on committees, etc. to ensure efficient and effective delivery of Ontario works and housing programs
  • Provides input into program/service contract proposals
  • Assists the Directors of Ontario Works and Housing to establishing unit goals and objectives


  • Administers housing services programs/rent supplements/non-profit contracts/income testing and co-ordinates access waiting lists providing guidance and advice to staff, service providers and rent supplement landlords
  • Administers and/or prepares contracts/schedules for facility and equipment maintenance,
  • Conducts ongoing reviews of legislated documents, Participation Agreements, Assessments and case activities to ensure accurate client entitlement calculations and quality service delivery to clients


  • Forecasts, recommends, and manages a budget cost centre, approving expenses, monitoring progress throughout the year, reviewing and revising as appropriate
  • Monitors, reviews, negotiates operating budgets/annual information returns/audit statements, reviews requests for special funding/management plans, coordinates PID case resolution, monitors investigations, resolves breaches of HRA Regulation/Federal operating agreements and monitors property/service standards
  • Liaises with finance staff and the Director, Housing Services reviewing and discussing financial reports submitted by service providers and organizes/schedules reviews cases of PID
  • Develops, forecasts, recommends, implements and manages the budgets for housing programs and  Non-Profit Corporations under management service agreements
  • Reviews/approves budget submission from housing service providers, reviews AIR’s from housing service providers and assists in the preparation of SMAIR


Job Requirements


  • Demonstrated knowledge of, or ability to gain knowledge of, program legislation (Housing and Ontario Works)
  • Knowledge of, or ability to gain knowledge of, specialty program software (Yardi, New Views, etc.) and SAMS
  • Ability to maintain in-depth knowledge of legislated government funded programs at the Federal, Provincial and Municipal levels. Maintain continuous development and active updating of these programs as changes occur. Implements these changes into the day to day activities
  • Good understanding of accounting processes and applications
  • Ability to manage in a unionized environment
  • Bilingualism French/English
  • Valid Class G license
  • Clear Criminal Records Check


Education & Experience


  • Degree or Diploma
  • Management experience or an equivalent combination of education and experience acceptable to the employer


Conditions of Employment


  • Bilingualism in an asset
  • Valid drivers’ license in Ontario
  • Travel may be required
  • May be required to work irregular hours
  • Criminal Records check required

The Cochrane District Social Service Administration Board is committed to equity in its policies, practices, and programs.  The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.



CDSSAB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Full job description available upon request to


Applications will be received in confidence by Sue Chenier, 500 Algonquin Blvd. E., Timmins, Ontario, P4N 1B7, telephone (705) 266-1201, via fax (705) 268-8290, or via e-mail no later than December 6, 2019.

All applications for advertised employment opportunities must be received by the CDSSAB on or before the closing date of the competition.

Please email resumes to:
Reasonable accommodations are available upon request for all parts of the recruitment process.
We thank all applicants for their interest in available opportunities, and for considering employment with CDSSAB. Please note that while we appreciate all applications, only those individuals selected for an interview will be contacted.
Information gathered during recruitment is treated in accordance with the Municipal Freedom of Information and Protection of Privacy Act and is used for candidate selection and for successful applicants, for relevant human resources purposes.