Career Opportunities

Program Manager: EarlyON Child and Family Centres Quality Assurance (Timmins)

Position Title: Program Manager: EarlyON Child and Family Centres Quality Assurance

Department: Children's Services
Location: Timmins, ON

Report to: Director of Children's Services

Closing Date: June 9, 2023


Under the general direction of the Director of Children’s Services, manages and administers the delivery and monitors the quality of Child and Family Centres for the CDSSAB in accordance with related legislation, CDSSAB policies and procedures and CDSSAB Vision & Values.

The CDSSAB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

The Program Manager of EarlyON Child and Family Centres Quality Assurance will support the CDSSAB vision by supporting early years’ services within the District. Working with the Children’s Services team and under the direction of the Director of Children’s Services, they are responsible for supporting child and family programs and ensuring quality of  services in accordance with CDSSAB policies and procedures and CDSSAB Vision & Value.


Manages Day to Day EarlyON Child and Family Programs   

  • Ensure program delivery and compliance with legislation, reviewing files, preparing reports, interpreting information, developing strategies, delivering training, obtaining program approvals, responding to/resolving issues and advising on technical issues
  • Administers and provides user support for Google Suite software.
  • Reviews and makes recommendations, re: financial reports/program plans submitted by service providers
  • Interprets data, and analyses results using statistical techniques and provides ongoing reports.
  • Identifies, analyses, and interprets trends or patterns in complex data sets.
  • Works with management to prioritize business and information needs.

Management of Development of EarlyON Child & Family Programs

  •  Meets fluctuating emerging service demands and provincial expectations regarding service delivery and outcomes.
  • Contributes to the development of marketing tools, public relations/media material and brochures in line with provincial standards.

Ensuring quality assurance of EarlyON Child & Family Centres & Programs

  • With the Director, develops and implements a Quality Improvement program to develop and maintain quality standards of all EarlyON Child & Family Centre programs. Locate and define new Quality improvement process opportunities.
  • Manages operational reviews and compliance audits with Child and Family Centres service providers ensuring efficient/effective operations, checking subsidies by planning and scheduling and ensuring that Child Care and Family Centres/Child Care providers prepare reports and budgets within established guidelines/time frames.
  • Develops and updates policies and procedures relating to Child and Family Centre/Child Care program delivery for approval of director.
  • Assess service provider performance and community satisfaction reviewing utilization reports and development/implementing a monitoring and evaluation program in which standards and procedures are reviewed and programs are developed to their fullest potential and comply with Ministry regulations

Collects and Maintains Data

  • Develops and maintains program and data systems  to monitor local community needs and solutions with respect of Children’s Services
  • Develops, collects, inputs and analyses program data, and ensures retention of key historical data.
  • Works with the Director to ensure timely and accurate data submission to the Ministry.
  • Conducts primary and secondary research relevant to departmental needs
  • Works closely with the Director coordinating data from computer system for municipal and provincial reports.

Analyses data

  • Provides program analysis, interpretation and makes recommendations to the Director for development of strategies
  • Provides statistical and analytical support, through ongoing reviews and monitoring of local statistics, monitors existing community resources and initiates and reviews external reports.
  • Gathers, analyses, summarizes and reports on financial and service data information for internal and external purposes.
  • Monitors program utilization rates, reviews data and prepares written reports with evaluation and recommendations.
  • Work with school boards to implement and analyse the Early Development Instrument and the Parent Survey.
  • Analyses program data and presents findings in written reports to various audiences.


Advanced competencies

Advocating Causes: Influences others to act in support of ideas, program, or causes

Change Leadership: manages, leads, and enables the process of change, standards, or policies

Influencing Others: Influences others to be excited and committed to furthering the organization’s objectives; ability to gain other’s support for ideas, proposals, and solutions

Initiative: Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems or situations

Leadership: Promotes organizational mission and goals, and shows the way to achieve them

Managing Projects or Programs: Structures and directs others’ work on projects or programs

Organizational Awareness & Political Savvy: Uses knowledge of the workings, structure and culture of the organization and political climate to solve problems and accomplish goals

Planning & Organizing: Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resource to achieve those resources

Providing consultation: partners with clients/agencies to identify and resolve complex or sensitive issues

Risk Management: Identifying, assessing, and managing risk while striving to attain objectives

Training and presenting Information: Formally delivers information to groups


  • Interpersonal skills: Gets along and interacts positively with co-workers and others (program staff); understands and relates to others.
  • Self-Management: Manages own time, priorities, and resources to achieve goals


 Integrity, accountability, innovation, collaboration, team work, commitment, respect


  • Responsible for making complex and non-routine decisions related to interpretation of the Child Care and Early Years Act and Ontario Regulations to Child and Family Centres/Child Care service providers/staff and related issues concerning risk management, policy, and local rule application referring unusual situations to the Director of Children’s Services.
  •  Demonstrated knowledge of early years’ programs planning/evaluation, staff and program supervision, preparation of funding applications, budgeting and program development or demonstrated ability to acquire knowledge.
  • Excellent knowledge of the Child Care and Early Years Act and Ontario Regulations.
  • Good understanding of accounting processes and applications.
  • Knowledge and application of MS Office (Word, Excel and PowerPoint), Outlook, Google Suite and the internet.
  • Good communication skills to deal effectively with all levels of staff within the organization, as well as with service providers to provide expert child care and early years’ advice/guidance, develop strategies, deal effectively with child care and early years’ service providers, clarify information and ensure adherence to policies and practices.
  • Analytical thinking skills to break down multi-dimensional issues to interpret relevant legislation and various Ontario Regulations pertaining to various situations and to review/develop new programs, policies and practices.
  • Versatility to adapt to broad strategies, goals or projects relating to policies/processes while ensuring provision of Child and Family Centre/Child Care program management services.


Degree or Diploma in: Post-secondary completion in a related field (preferably early years or social science)

Relevant experience


  • Satisfactory Criminal Records Check
  • Ability to manage in a unionized environment.
  • Ability to operate a computer and related software (50% of the time), as well as a telephone, fax, photocopier, and printer.
  • Travel will be required at times
  • May be required to work irregular hours
  • Must maintain confidentiality
  • Bilingualism in accordance with the French Language Services policy
  • Maintain valid driver’s license, out of office work required
  • COVID 19 Vaccination Required

The Cochrane District Social Service Administration Board is committed to equity in its policies, practices, and programs.  The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.

Applications will be received in confidence by Sue Chenier, HR Manager, 500 Algonquin Blvd. E., Timmins, Ontario, P4N 1B7, telephone (705) 266-1201, via fax (705) 268-8290, or via e-mail no later than June 9, 2023. 

All applications for advertised employment opportunities must be received by the CDSSAB on or before the closing date of the competition.

Please email resumes to:
Please provide the job title and reference number (if indicated) in the email subject line.
Reasonable accommodations are available upon request for all parts of the recruitment process.
We thank all applicants for their interest in available opportunities, and for considering employment with CDSSAB. Please note that while we appreciate all applications, only those individuals selected for an interview will be contacted.
Information gathered during recruitment is treated in accordance with the Municipal Freedom of Information and Protection of Privacy Act and is used for candidate selection and for successful applicants, for relevant human resources purposes.